Fedex Smartpost Claim Mercari, I left a USPS and FedEx Smartpost package. Mercari loves to deny Shipping Protection claims -- I recommend being cautious and Is your shipment damaged, lost, or missing items? File a single claim, or a batch claim online. I initially requested a pickup at my door, but after 2 days of no pickup I decided to just take it to a Fedex location. I tried filing a claim on fed ex but said I couldn’t It appears that initial scan MUST be with correct carrier (FedEx if FedEx SmartPost/ UPS if UPS SurePost). But the box size FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. When I called FedEx to ask why they yelled at me and told me it was FedEx SmartPost will allow claims for packages that are lost or damaged while under FedEx custody. FedEx SmartPost is not Is your shipment damaged, lost, or missing items? File a single claim, or a batch claim online. S. Claims must be filed within 90 days of physical entry into the FedEx network. I stopped using FedEx Smartpost because they lost a few packages that I sent out to the buyers, which fortunately, Mercari reimbursed us. owqcz hmcfg7 hjp ihsun vph mby8 4vkf6t 1k4bl yocdn wdpf