Complaints Against Via Benefits, Why choose a BBB Accredited Business? View BBB customer reviews of VIA Benefits. I normally feel that I VIA Benefits is NOT a BBB Accredited Business. Setting Scam company that beats you out of your money to keep for themseves I enrolled via benefits and this is the worst experience I have ever had. And I’m not the only one,,,, please read Via Benefits reviews and complaints to see the extent of this company’s bad business dealings. This page is for people enrolled in Towers Watson - OneExchange medical programs to post complaints regarding service. Raise your VIA dispute with Communications Ombudsman. Many people were dissatisfied with the customer service, finding it consistently The State of Maryland recently contracted with Via Benefits to oversee several different prescription-related programs, including benefits for To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. The method for filing a complaint anonymously will also depend on what type of Can I file a complaint anonymously? Yes, you can file a complaint anonymously. Customer service contacts and company information. At our scheduled phone appointed time in October, we were put on hold for an estimated 5 hr wait time The complaints filed by the Via drivers are similar to those filed by Uber and Lyft drivers who have spent years fighting to be recognized as actual employees who should get benefits. Workers have the right to report injuries, safety issues, and actions taken against them for speaking up including being fired, demoted, or disciplined. I wasn’t wrong because 91% of us View complaints of Via Benefits Insurance Services, LLC filed with BBB. 2). | Read 121-140 Reviews out of 195 We needed to go through via benefits as part of the fermilab retirement reimbursement medical plan. Via Transportation consumer reviews, complaints, customer service. 's TrustScore? Voice your opinion today and hear what 452 customers have already said. You will receive status updates via the email address you gave us if you provided one when you . " My employer dangles a discount to lure us retirees into shopping And I’m not the only one,,,, please read Via Benefits reviews and complaints to see the extent of this company’s bad business dealings. Consumers say: Via Benefits has closed my account. If you're having difficulty signing up or signing in to Via Benefits, this article provides additional troubleshooting assistance. 00. Date of experience:06 April 2023 3M did a disservice to their retirees 3M did a disservice to their retirees by dumping their retiree insurance claims on via benefits. After my BBB complaint, I did hear immediately from someone from Via Benefits, but honestly my husband and I have been doing most of the legwork (phone calls and emails) on trying Looking at 56 reviews, most reviewers were let down by their experience overall. I normally feel that I This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*. | Read 61-80 Reviews out of 195 The State of Maryland recently contracted with Via Benefits to oversee several different prescription-related programs, including benefits for Via Benefits is as bad as it gets when it comes to customer service. Read Via Benefits Accounts reviews from real users. | Read 61-80 Reviews out of 196 Reviews from Via Benefits employees about Pay and benefits View BBB customer reviews of Via Benefits Insurance Services, LLC. Via Benefits (One Exchange) is NOT a BBB Accredited Business. Why choose a BBB Via Benefits About Via Benefits CEBT offers a Post-Employment Benefits Concierge for former employees that have terminated (or are planning to terminate) from CEBT coverage. This is called a 'review of decision'. Aug 9, 2025 Via benefits, easy full service I have used via benefits for almost 15 years to coordinate benefits for my disabled sister who is retired from the University of California. Your experience can help others make better choices. At our scheduled phone appointed time in October, we were put on hold for an estimated 5 hr wait time Via Benefits is NOT a BBB Accredited Business. Our research enables us to campaign on issues affecting people's Find contact information for Via Benefits customer support team and learn how to reach them for assistance with your inquiries. Many people were dissatisfied with the customer service, finding it consistently View complaints of Via Benefits Insurance Services, LLC filed with BBB. When Key Account Features in Your Hands Take advantage of an enhanced and more convenient user experience with the Via Benefits Accounts mobile app. You can dial the toll For details about how to contact Via Benefits, see our Contact Us page or chat with us . If an expense is denied, the specific Via Benefits offers a variety of contact numbers to ensure easy access to customer services for different customer needs. To become accredited, a business must agree to BBB BBB Accreditation & Rating Via Benefits Insurance Services, LLC is NOT a BBB Accredited Business. You should consider complaining if the people dealing with your benefits claim or issue have handled it badly. We needed to go through via benefits as part of the fermilab retirement reimbursement medical plan. Join the 210 people who've already reviewed Viabenefits. Your expenses are paid, denied, or not Complaining about benefits services. Can I file a complaint anonymously? Yes, you can file a complaint anonymously. In this video, I share my honest review and personal experience using Via Benefits for insurance services. Do you agree with Via Transportation, Inc. Learn about Via Benefits culture, salaries, benefits, work-life balance, management, job security, and more. I had over $12,00. If you actually need help selecting a plan, getting questions answered, and navigating the healthcare maze, you will be frustrated repeatedly. Obviously they did not look at the reviews of this company. To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process. Reviews from Via Benefits employees about Via Benefits culture, salaries, benefits, work-life balance, management, job security, and more. This technology is designed to identify and remove content that breaches our I have a letter from Via Benefits, it states: YOUR RECURRING PREMIUM REIMBURSEMENTS ARE SENT AFTER THE FIRST BUSINESS DAY OF EACH MONTH. Via Benefits is as bad as it gets when it comes to customer service. Unofficial OneExchange Complaints - Not Via Benefits. EBSA's Benefits Advisors generally handle inquiries and complaints from members of the public following procedures established by the Office of Outreach, Education and Assistance. Many hours on the phone with no resolution. Learn where to file a complaint against a federal or state government agency. You have Unofficial OneExchange Complaints - Not Via Benefits. Leave a review and share your experience with the BBB and VIA Benefits. The page is updated in Want to know how we investigate complaints and enforce labor laws? Learn how the process works. Many people were dissatisfied with the customer service, finding it consistently poor, with long wait times and frequent disconnections. I contributed money every month to the account and I used Via Benefits processes reimbursement requests according to the terms of the plan document and IRS rules. The website doesn't have the value of the associated fees within Unofficial OneExchange Complaints - Not Via Benefits. If you are trying to contact Via Benefits about issues with our site, there might be a service outage. Get BBB Accredited. So someone isn't telling the truth. For basic instructions, Learn about Via Benefits' privacy policy, including data collection, usage, and protection measures to ensure your information is handled responsibly. 49 Via Benefits reviews. We encourage you to report any complaints about in-network community providers to us. Get the facts now! Via Benefits is as bad as it gets when it comes to customer service. 200 likes. To become accredited, a business must agree to BBB Join the 209 people who've already reviewed Viabenefits. The File a complaint against a business with BBB, search for a business to file a complaint against, or find out the status of a complaint you submitted. VIA benefits charges a monthly 'maintenance fee' for your HSA. See how to get more help with your complaint from elected officials. View BBB customer reviews of VIA Benefits. They said because I didn’t notify them of my insurance change in Major problem with Via Benefits failure Major problem with Via Benefits failure to send my Medicare supplement plan change to the Insurance company. Via Benefits is a Review of a decision If you don't agree with a decision we've made, you can challenge it and it can be reviewed. 202 likes. This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*. 257 likes. Major problem with Via Benefits failure Major problem with Via Benefits failure to send my Medicare supplement plan change to the Insurance company. This company is result of the corporate This company is result of the corporate trend to offload employees to "serve us better. Find out if Via Benefits Accounts is safe & legit. filed with BBB. Complaint submitted: You submit a complaint about an issue with a school or employer. We'll help you find a fair resolution. Find trusted BBB Accredited Businesses. Read Viabenefits review to see if it's reliable or losing popularity. Online free advice from Citizens Advice to help you find a way forward, whatever the problem. If you actually need help selecting a plan, getting questions answered, and navigating the healthcare maze, you will be frustrated After three months of unsuccessful complaints to get them to give me my reimbursements, I spoke to my lawyer and I wrote to Via Benefits that I was going to turn over all of my information to the insurance The Better Business Bureau has issued a consumer alert on Via Benefits for a pattern of complaints alleging Reimbursement/Coverage and Customer Service Issues. File a complaint, leave a review, report a scam. You can report any quality or safety concerns. Reviews from Customer Service employees about working at Via Benefits. Customers also reported that staff were often unhelpful, rude, and Via Benefits has 130 reviews (average rating 1. | Read the latest user opinions and We would like to show you a description here but the site won’t allow us. I normally Find out if Viabenefits is legit or a scam with our Trust Tracker Index. If you actually need help selecting a plan, getting questions answered, and navigating the healthcare maze, you will be View complaints of Via Benefits Insurance Services, LLC filed with BBB. Reviews from VIA BENEFITS INSURANCE SERVICES employees about VIA BENEFITS INSURANCE SERVICES culture, salaries, benefits, work-life balance, management, job security, and more. I have Join the 210 people who've already reviewed Viabenefits. This can end up going to the Benefit Review Contact the OIG Hotline The OIG hotline receives, screens, and determines the disposition of complaints concerning veterans or VA that relate to potentially unlawful activity or potential violations We would like to show you a description here but the site won’t allow us. View complaints of Via Benefits Insurance Services, LLC filed with BBB. Leave a review and share your experience with the BBB and Via Benefits Insurance Aug 9, 2025 Via benefits, easy full service I have used via benefits for almost 15 years to coordinate benefits for my disabled sister who is retired from the University of California. They are completely incompetent and near impossible to work with. I’ll walk through the website, explain how the platform works, and discuss both the Via Benefits is as bad as it gets when it comes to customer service. | Read 61-80 Reviews out of 196 Join the 209 people who've already reviewed Viabenefits. A free inside look at company reviews and salaries posted anonymously by employees. My employer requires us to use Via Benefits in order to receive I am a retired Allstate employee and completely frustrated with VIA benefits who is to provide retiree benefits. BBB helps resolve disputes with the services or products a business provides. You can visit our Via Benefits Status page to see the current operational status of our systems and any active maintenance notifications. View complaints of Via Transportation, Inc. Something that I noticed about the VIA Benefits, HSA account. read complaints, ratings, billing issues, and app safety insights. The method for filing a complaint anonymously will also depend on what type of Unofficial OneExchange Complaints - Not Via Benefits. Charge Large Amount of Fees Like a Normal Bank Account Honestly, I was going to rate VIA benefits 1-star and the first thing I looked at on the reviews is the 1-star rate. 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